Refund & Cancellation Policy

The Chozea Guarantee: If your creator misses the deadline or doesn’t deliver, you get a full refund. If the video doesn’t match your brief after 2 revisions, we’ll find you a new creator at no extra cost, or refund that deal. You never pay for a video you can’t use.

• Missed deadline or no delivery means an automatic full refund of that deal, Chozea fee included.
• After 2 revision rounds, if the video still doesn’t match the written brief, the brand can request a replacement creator (same budget, no extra fee) or a refund of that deal.
• Requests are made from the project workspace within the 7-day review window.
• Chozea reviews brief-match disputes and decides within 3 business days.
• For a missed deadline, select Cancel and refund on the deal or project workspace. Late delivery still qualifies before approval and payment release. Deadlines use the accepted deliverable date, or the accepted deal content due date, through the end of that date (UTC).

Eligible funded projects may be cancelled and refunded according to Chozea's platform process before work starts. Eligibility depends on the recorded project and payment state and any applicable processor restrictions.

A refunded project cannot start, and a refunded payment cannot later be released.

The Brand Guarantee applies after work begins. Missed-deadline refunds are processed automatically when the brand selects Cancel and refund. Brief-match requests after 2 revision rounds are reviewed by Chozea within 3 business days. Other cancellations or creator cancellation requests move to manual resolution.

• Accepted deal terms and application information.
• Chozea messages and relevant timestamps.
• Deliverable submissions and version history.
• Revision requests and approvals.
• Cancellation history and payment records.

Depending on the documented circumstances, possible outcomes may include full payment to the creator, partial payment, partial refund, full refund, or cancellation without refund. The Brand Guarantee remedies apply to qualifying requests; other outcomes depend on the documented circumstances.

• A resolution depends on the facts and available evidence.
• Processor, fraud, legal, or chargeback restrictions may affect what can be done.
• Chozea does not act as a court or arbitrator.

First communicate through Chozea messaging. Then contact support@chozea.com with the campaign, deal, issue, and requested resolution. Send payment-specific questions to payments@chozea.com.