Payment & Payout Policy

The brand agrees to the creator compensation shown in accepted deal terms. Chozea's current 10% brand platform fee is added according to current pricing, with third-party processing charges disclosed separately where applicable. The project must be funded before work begins.

Creators currently pay a 0% Chozea platform fee and keep 100% of their agreed creator compensation. Taxes, processor costs, bank fees, currency conversion, or legally required deductions may still apply.

• The deal is accepted and the project has been funded.
• The project requirements recorded in Chozea are satisfied.
• Required deliverables are approved and the project is complete.
• The payment is eligible for release.
• The creator's connected payout account is verified and eligible.

When the creator has submitted every required deliverable, the brand has 7 days to review. During that time the brand can approve the work and release payment in one step ("Approve & release payment"), request a revision within the accepted revision allowance, or open a dispute with a reason. Chozea sends the brand reminders on day 3, day 5 and day 6.

A revision request pauses the review window. When the creator submits the revised work, a new 7-day window starts. An open dispute stops the window entirely until Chozea resolves it.

If the 7 days end with no revision request and no open dispute, the work is approved automatically and the funded payment is released to the creator's payout account, subject to the payout-account and provider conditions in this policy.

Payout timing depends on Stripe, bank processing, account verification, fraud or security review, legal requirements, and payment disputes. Chozea does not promise immediate payout or a specific arrival date.

If a payout fails or the payout account is incomplete, the payment remains in its accurate platform state while the issue is corrected. Creators may need to complete payment-processor verification.

Eligible funded projects may be refunded before work begins. The Brand Guarantee in our Refund Policy applies to missed deadlines, no delivery and brief-match problems after 2 revisions. Other post-work issues are reviewed through manual resolution. Released payments cannot be released again and are not eligible for the ordinary pre-work refund flow.

Chozea and its payment providers may review suspected fraud, unauthorized payments, chargebacks, account mismatches, or security concerns. Chozea may delay release where legally required or where a legitimate payment or security issue exists.

Stripe provides payment processing and connected payout-account services. Stripe may require identity, business, banking, or other verification directly. Chozea uses provider-reported payment and payout status and does not let users manually set those states or choose a different recipient in the browser.

Brand disputes stop automatic release until Chozea resolves them. Creator problem reports do not stop the 7-day review window unless Chozea chooses to pause it. Chozea resolves either by releasing the payment to the creator, refunding the brand, or (for creator reports) closing with a note.