Brand Agreement

The person opening a brand account must be at least 18 years old and authorized to act for the business. By creating a brand account you confirm both.

Brands must provide accurate identity, company, product, service, campaign, budget, timing, audience, and deliverable information. Products and services must be lawful, and campaign claims must be truthful and supportable.

Brands decide whom to review, shortlist, select, message, and invite into deal terms. Chozea's matching and AI-assisted tools are informational and do not promise creator suitability or campaign results.

Brands must clearly set compensation, deliverables, deadlines, revisions, usage rights, licensing, posting requirements, raw footage, content length, platforms, and other obligations. Deal-specific terms govern the collaboration once accepted.

A project must be funded before work begins. Brands currently pay a 10% Chozea platform fee. Third-party payment processing charges may be disclosed separately where applicable.

• Review submissions within the 7-day review window.
• Request revisions clearly and within the accepted revision allowance.
• Do not require material work outside the accepted deal terms without updated terms.
• Review the submitted version before approving; if you do not respond within 7 days, it is approved automatically and the creator is paid.

When the creator has submitted every required deliverable, the brand has 7 days to review. During that time the brand can approve the work and release payment in one step ("Approve & release payment"), request a revision within the accepted revision allowance, or open a dispute with a reason. Chozea sends the brand reminders on day 3, day 5 and day 6.

A revision request pauses the review window. When the creator submits the revised work, a new 7-day window starts. An open dispute stops the window entirely until Chozea resolves it.

If the 7 days end with no revision request and no open dispute, the work is approved automatically and the funded payment is released to the creator's payout account, subject to the payout-account and provider conditions in this policy.

A brand can open a dispute from the project workspace before the 7-day review window ends, with a written reason. Opening a dispute stops automatic release and notifies the creator and Chozea. Chozea reviews the recorded project and decides whether to release the funded payment to the creator or refund it to the brand. Disputes cannot be opened after the review window has ended and the work has been approved.

Brands may use creator content only as permitted by the accepted deal terms. Any transfer, license, duration, platform, territory, paid-media use, raw-footage access, or posting requirement must be stated in those terms. Rights not granted remain with the creator.

Brands must not ask creators to make unlawful, deceptive, or misleading advertising claims. Brands must not harass, threaten, discriminate against, exploit, or pressure creators to perform work beyond accepted terms.

If a brand and a creator first meet or connect through Chozea, and within 12 months of that first connection they agree to paid creator work together outside Chozea, the brand owes Chozea its standard 10% brand platform fee on the value of that work. Creators are not charged this fee. Contact details and social links are shared once a deal is active on Chozea so that work, payments and any disputes stay protected here.

Before work begins, eligible funded projects may be cancelled and refunded through Chozea's process. The Brand Guarantee rules are set out in the Brand Guarantee section of our Refund Policy; other post-work issues move to manual resolution.

Brands must contact support@chozea.com or payments@chozea.com before initiating a payment dispute where possible. Fraudulent or abusive chargebacks, payment reversal attempts, or circumvention may lead to restriction or termination. Legal rights relating to payment disputes remain available.

Chozea may restrict or terminate brand access for nonpayment, fraud, unsafe or unlawful campaigns, harassment, misleading claims, repeated policy breaches, or legal requirements. Existing accepted terms and transaction obligations remain applicable.

Every campaign and deal states structured usage rights: usage type (organic only, paid ads, or both), duration (30 days, 90 days, 6 months, 12 months, or perpetual), whitelisting or Spark Ads (and for how many months), exclusivity (and for how many days), and whether raw footage is included. Usage starts when the work is approved and ends on the date shown on the completed deal.

Brands may not use content beyond the accepted usage rights. Extending usage requires a new paid agreement between the brand and creator. Chozea sends both sides a reminder 7 days before usage rights end.

A creator can report a problem on an active deal before approval. Brands are notified and can respond in the deal thread. Chozea may pause the 7-day review window while it looks into the report, and may release the payment, refund the brand, or close the report with a note both sides see.