Dispute Resolution Policy

Use the collaboration's Chozea message thread to describe the issue, identify the relevant accepted term or deliverable, and propose a practical resolution. Keep communication factual and respectful.

If the issue is not resolved, email support@chozea.com. Include the campaign or deal, a short timeline, the specific issue, and the outcome you are requesting. Payment-related issues may be routed to payments@chozea.com.

Chozea may review accepted deal terms, applications, messages, timestamps, deliverable submissions, version history, revision requests, approvals, cancellation history, and payment records. Chozea may request additional documentation from either user.

Chozea will communicate the platform resolution and any resulting marketplace or payment state. Outcomes depend on the documented facts, applicable terms, payment-provider restrictions, and law. No particular result is promised.

Chozea's internal process is not a court or arbitration proceeding and does not eliminate legal rights users may have under applicable law. This policy does not impose mandatory arbitration, a class-action waiver, a governing-state clause, or a jury-trial waiver.

Report threats, harassment, fraud, or account compromise promptly to support@chozea.com. Contact appropriate emergency or law-enforcement services where immediate safety is at risk.